Making The Switch to Cypress Grove Technologies
Migrating your technology infrastructure support to Cypress Grove Technologies is a seamless experience.
Onboarding with Cypress Grove Technologies
Here’s how we manage your migration to our support team:
What You Can Expect
No disruption to your day
We learn your environment before we change or upgrade anything
Gradual changes, not a hard cutover
Full support from day one
1
Discovery
We begin with an alignment call between your stakeholders and Cypress Grove’s onboarding team.
Our goals are simple: to understand your business, your systems, and identify any other potential problems.
The focus on information gathering creates a smooth transition.
2
Ramp-Up Period
You’ll receive access to the Helpdesk and Client Services team.
We begin installing certain tools while updating configurations on your systems.
We’re simultaneously focused on maintaining business continuity while enhancing your security posture during the transition to Cypress Grove Technologies.
3
Fine-Tuning and Stabilization
Once systems are in place, it's time to ensure things are working most efficiently.
Our Client Services team works on dialing in and refining configurations, ensuring smooth operation.
Secondary and tertiary issues found during Discovery are addressed during this phase, along with any other risks identified along the way.
4
Full Support
You've completed onboarding and are fully in the hands of our Client Services team.
Need new equipment? New employees requiring technology? You’ve found new software you want to try out?
Our Client Services team has you covered.
